Call Center Managers & Team Leaders Learn how to Build a Results-Producing Sales Culture

Omega Performance Expert to Reveal a Framework for Success During 18 October 2006 Webcast

CHARLOTTE, NC, October 2, 2006—Omega Performance announced today that Connie Hritz, senior vice president of research and development, will lead a complimentary, 60-minute webcast entitled: Creating a Sales Culture—First Steps. Call center managers and team leaders will gain insight into what a true sales culture is in the call center environment; the steps required to build a successful sales culture; and the benefits a sales culture offers their customers, agents, and organizations as a whole. The webcast will be held Wednesday, October 18, 2006 at 12:00 PM EDT.

"Call center agents have tremendous power, perhaps more than any other employee, when it comes to broadening relationships with customers through sales; especially those customers a company may never see face-to-face," said Hritz. "This webcast will help attendees lay the groundwork for moving forward in building a sales culture that results in improved customer satisfaction and loyalty, increased revenue and profitability, and greater market share and share of wallet."

The fundamentals offered in Creating a Sales Culture—First Steps will be expanded upon in a follow-up, in-depth web conference entitled: Creating a Sales Culture—A Comprehensive Action Plan. The web conference is scheduled for 15 November 2006 at 12:00 PM EST.

About Omega Performance
Omega Performance has enabled more than 2,500 firms worldwide to drive and sustain improved business results. The company is a wholly owned subsidiary of Informa plc (INF on the London Stock Exchange), the leading international provider of specialist information and services for the academic and scientific, professional, and commercial business communities. Informa has over 150 offices in more than 40 countries and employs over 7,000 staff around the world. Omega Performance is headquartered in Charlotte, N.C., USA, with major offices in Australia, Canada, China, Greece, Nigeria, Singapore, South Africa, and the United Kingdom.