Performance Analysis

Purpose - Performance Analysis provides a clear and impartial picture of your organization’s sales and service climate, from an internal as well as an external perspective. Generally conducted over a two-day period, the analysis is designed to give you comprehensive and objective data that you can use to make decisions that will prepare your organization for successful change. Spearheaded by an Omega Performance Senior Consultant, the analysis positions you to:

Review your business objectives and performance development strategies

Determine the status of current-to-desired activities and behaviors for each level and position within your sales and service organization

Build or refine a sales and service solution that delivers the business results you want and need, create the customer experience that will fulfill your brand promise to the marketplace, and enable you to sustain and maximize these results into the future

What Is Included

Onsite qualitative research, performed by an Omega Performance Senior Consultant, assisted by other Omega Performance team members as appropriate, consists of:

Meetings with all levels of management
Focus groups that represent all levels and primary functions of your organization
One-on-one interviews with a cross-section of positions
First-hand assessment of the customer experience at the frontline via "mystery shops"
Benchmarking of current relationship-deepening behaviors

A findings report that pinpoints your team’s strengths and areas of vulnerability in the pursuit of your business objectives is presented via PowerPoint slides and supplemented by a written report as requested.

Results You Can Expect

A comprehensive understanding of your performance strengths and areas in need of improvement
A clear benchmark to track as the initiative progresses
A more targeted training and sustainment plan that links your goals with behaviors your managers and employees need to perform to reach those goals
Potential for increased sales and service results
Potential for improved manager and employee productivity and efficiency

Audience

Senior managers throughout the organization
Regional and area managers
Financial center managers and assistant managers
Learning and development staff
Frontline and support employee representatives