Complimentary Webinar: The Profit Potential in Creating, Advancing, and Sustaining Customer Connections

Complimentary Webinar
The Profit Potential in Creating, Advancing, and Sustaining Customer Connections

Held Tuesday, March 25, 2008 – North America
5:00 PM EDT/ 4:00 PM CDT/2:00 PM PDT
Held Wednesday, March 26, 2008 - Australia
8:00 AM EDT

A replay of this webinar is now available!
Click here to view/access. (25 MB Flash video)

Hosted By:

Cindi Campana, Omega Performance Sales and Service Product Manager
Jenny Daley, Omega Performance Managing Director, Australia and New Zealand
Bonnie Burroughs, Omega Performance Senior Consultant

Audience
Managers at all levels of a financial services organization serving the consumer market

Abstract
Among the greatest challenges financial services organizations face today are retaining customers, earning larger share of wallet, and engendering customer loyalty. Loyalty and expanded customer relationships are earned—one customer connection at a time through the sales and service efforts of your frontline staff. The key to creating customer connections that make your people and your organization rise above the competition is top-notch sales and service skills. During this 60-minute, complimentary Web conference, Omega Performance’s Cindi Campana, Jenny Daley, and Bonnie Burroughs will reveal the steps you need to take to ensure that the customer experience your frontline staff provides brings desired business results to your organization.

Objectives

Explore the concept of pervasive banking and its implication on providing customers with a one-stop shop approach to financial services
Discuss the specific behaviors of staff that most profoundly impact business results
Identify the tools and sustainment methodologies proven to help staff master difficult sales and service skills
Review the coaching skills managers need to enhance performance at all organizational levels

Benefits to Your Organization

Increase products per household and strengthen customer loyalty
Deliver a superior experience in every customer connection and drive significant sales growth due to enhanced employee performance
Build stronger, better aligned teams via collaborative action planning during coaching sessions
Expand consistency in culture and performance