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Webinar Replay
Sustaining Learning Beyond the Training Event
Ensure New Behaviors Yield Greater Business Results
Originally aired Wednesday, September 17, 2008
A replay of this webinar is now available.
Register now to access the replay!
Fee
Complimentary
Hosted by
Connie Hritz, Omega Performance SVP, Research and Development
Bonnie Burroughs, Omega Performance Senior Consultant
Audience
- Managers at all levels of a financial services organization
- Learning and development professionals
Abstract
Financial organizations invest significant dollars training their employees in sales and service skills in order to ensure a consistent customer experience that will result in long-term relationships with customers. Often, the training is perceived as successful—attendees are enthused, evaluations are strong, and feedback from facilitators or administrators indicates a lift in skill. Yet, the anticipated results don't follow. What went wrong? Why haven't the skills learned online or in the classroom translated to the job? Why have employees reverted to old habits? Why do business results reflect the same behavioral deficiencies?
During this 60-minute, complimentary Web conference, Omega Performance’s Connie Hritz and Bonnie Burroughs will reveal the steps your organization can take to sustain the skills gained in training and link them to behaviors and activities that bolster business results.
Objectives
- Determine leadership priorities that surround training initiatives
- Discuss specific manager behaviors and actions that most profoundly impact employee performance
- Identify the tools and sustainment methodologies proven to help staff master difficult skills
- Review the coaching skills managers need to enhance performance at all organizational levels
- Identify best practice sustainment activities of successful sales and service organizations
Benefits to Your Organization
- Increase Return On Investment (ROI) for training implementations
- Expand consistency in brand and performance
- Translate skills to the job impacting short, intermediate, and long-term goals
- Build stronger, better aligned teams focused on the corporate vision and strategy
- Construct a "template"/boilerplate for future training initiatives