The Competitive Edge for Banks Credit Use Case Studies to Build Credit Analysis SkillsExperienced risk managers and commercial lenders need advanced analytical skills and knowledge to effectively evaluate complex commercial lending opportunities.
Case studies are an ideal way to build lenders' advanced credit analysis and management skills. Each case study should focus on a unique set of commercial risk management issues and challenge lenders to perform an intensive financial analysis to identify and mitigate the business and financial risks to both the prospective borrower and your institution. The information gathered is then used to structure appropriate credit solutions. Learn more about improving credit performance ... Sales & Service Observe the Customer ExperienceObserving an entire conversation with a real customer will help you provide specific coaching to your employees about what they are doing well and how they can improve their skills and knowledge. These situations can even be used to impress the customer. When you tell customers about your practice of observing conversations in order to provide the best service possible, it demonstrates two very important things:
That is what highly service-oriented retail and service establishments like Nordstrom, Saks, the Ritz-Carlton and others do. They proudly tell customers about the role of the coach in monitoring the quality of customer service. Learn more about improving sales and service performance ... Leadership Be Resilient in the Face of ChangeChange is inevitable. By developing resiliency, you can take charge of your bank's next change initiative and successfully navigate through the process.
Learn more about improving leadership performance ... IFRS Opinion Survey Take a few moments to complete our survey and tell us how the convergence of GAAP (Generally Accepted Accounting Principles) and IFRS (International Financial Reporting Standards) is affecting you and your business. Web Events You Won't Want to Miss International Financial Reporting Standards What Kind of Executive Coach Are You? September 9, 2008 Sustaining Learning Beyond the Training Event September 17, 2008 U.S. Public Seminar Understanding Corporate Finance November 6, 2008 November 13, 2008 More information and to register New Articles "When You Are Up to your Waist in Alligators it is Hard to Remember You Started Out to Drain the Swamp" or, "Remember When Real Estate Loans Made Us Lots of Money?"It is no secret that the commercial real estate market is following the same negative trends we have seen in the residential real estate markets over the past year. It is also no secret that many financial institutions have long held to the premise that: "If you lend on dirt, you can't get hurt." We are now seeing that this long-held premise has all of the validity of an old wives tale. Download the complete article, authored by Dr. Jerry Crigger, Omega Performance's vice president and senior consultant: credit and risk. Knowledge CurrencyPublished in Mortgage & Finance Brief (Aug./Sept. 2008 issue) Online learning offers many advantages for time-poor brokers and programs can be individually customized to suit specific education needs. Get your complimentary copy of this article, authored by Howard Cook, Omega Performance's new business and alliances manager, Australia, now. Quick Links ... Our Website | Our Blog | Events | Omega News | About Omega | Complimentary Resources |