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Public Seminars - Europe / Middle East / Africa - 2009 Series of Workshops
Download a PDF of our 2009 Calendar - London - Dubai
Dates for London |
Days | |
 Driving Exceptional Customer Service Helps managers to become role models for positive behaviour to enhance the customer experience |
25-26 January | 1 |
| Time Management Helps busy individuals take control of their time and develop their personal effectiveness |
26 January | 1 |
| Recruitment and Selection Offers best practices for recruiting and selecting the most appropriate candidates who become highly satisfied employees |
26–30 January | 5 |
| Negotiation and Influencing Skills Refines and enhances decision-making techniques for more effective negotiations |
23–27 February | 5 |
| Handling Difficult Customer Situations Develops the skills needed to manage difficult customer situations in order to develop long-term customer relationships |
23 February 21 September |
1 |
| Successful Business Networking Takes managers through a process that makes networking a positive business tool that delivers business |
16 March 19 October |
1 |
| Leadership and Implementing Change Equips managers with the skills and tools to guide their people through organisational change |
16–20 March | 5 |
| Customer Relationship Management Develops the right relationship skills to handle a variety of customer situations and provide exceptional customer service |
20 April | 1 |
| Assessment Centre Development Provides the tools and know-how to assess the competency of new-hire candidates for development and recruitment purposes |
20–24 April | 5 |
| Effective Account Management Helps to develop a strategic approach to managing customer relationships that leads to increased revenues and profitability. |
11 May 7 December |
1 |
| Enhancing Financial Performance Develops the skills required to improve the overall financial management, controls and monitoring of the organisation |
11–15 May 19–23 October |
5 |
| Successful Telesales Gives sales professionals a range of tips and techniques to maximise telephone sales opportunities and achieve targets |
15–16 June 16–17 November |
2 |
| Management Strategies Transforms managers into inspirational leaders who develop high-performing teams and individuals |
15–19 June 16–20 November |
5 |
| Assertiveness Skills Teaches how to create constructive interactions for managing work relationships more effectively |
19-20 July | 2 |
| Leadership and Management Programme Equips managers and professional specialists with the skills and confidence to manage in a complex and changing world |
20–24 July 7–11 December |
5 |
| Interpersonal Skills Develops the skills that enable staff to build good working relationships with one another |
17–18 August | 2 |
| Effective People Management Enables managers to utilise performance management to maximise organisational success |
17–21 August | 5 |
| Communication Skills Assists policy makers, strategic thinkers and senior personnel to understand strategic communication and how it can be harnessed to achieve business goals |
21–25 September | 5 |
| Omega Performance improves business by empowering people with the knowledge, skills and behaviour to achieve outstanding results. All programs are available for inhouse customisation and delivery. |
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For more details on courses please contact: David Senior at +44 (0)20 7017 7273 dsenior@omega-performance.co.uk |
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Dates for Dubai |
Days | |
| Advanced Cash Flow Provides commercial lenders with the knowledge, skills and tools to accelerate commercial lending performance |
26 January | 1 |
| Management Strategies Transforms managers into inspirational leaders who develop high-performing teams and individuals |
26–30 January | 5 |
| Minimising Problem Loans Strengthens credit analysis and loan management skills in order to stop problem loans before they start |
23 February 19 October |
1 |
| Enhancing Financial Performance Develops the skills required to improve the overall financial management, controls and monitoring of the organisation |
23–27 February | 5 |
| Coaching for Credit Quality Teaches managers to improve lending results by applying proven coaching skills to the credit analysis process |
16 March 20 July |
1 |
| Coaching and Mentoring Offers best practices for developing a coaching and mentoring programme and applying a process for one-to-one coaching |
16–20 March 17–21 August |
5 |
| Leadership and Implementing Change Equips managers with the skills and tools to guide their people through organisational change |
20–24 July 16–20 November |
5 |
| Effective Negotiation Skills Enables managers and other professionals to approach negotiation situations with confidence and influence win-win outcomes |
20-21 April 16–17 November |
2 |
| Human Capital Development Develops human resources professionals’ ability to drive human capital to achieve organisational strategies and goals |
20–24 April | 5 |
| Introduction to the Financial Markets Provides knowledge and insights about financial markets |
11 May | 1 |
| Leadership and Management Programme Equips managers and professional specialists with the skills and confidence to manage in a complex and changing world |
11–15 May 21–25 September |
5 |
| Driving Exceptional Customer Service Helps managers to become role models for positive behaviour to enhance the customer experience |
14-15 June 7 December |
1 |
| Communication Skills Assists policy makers, strategic thinkers and senior personnel to understand strategic communication and how it can be harnessed to achieve business goals |
15–19 June | 5 |
| Negotiating for Win-Win Demonstrates a straightforward negotiating technique that closes deals and achieves win-win relationships |
17–19 August | 3 |
| Selling to Major Accounts Develops sales skills focussed on building long-term, profitable relationships |
21–22 September | 2 |
| Negotiation and Influencing Skills Refines and enhances decision-making techniques for more effective negotiations |
19–23 October | 5 |
| Effective People Management Enables managers to utilise performance management to maximise organisational success |
7–11 December | 5 |
| Omega Performance improves business by empowering people with the knowledge, skills and behaviour to achieve outstanding results. All programs are available for inhouse customisation and delivery. |
||
For more details on courses please contact: David Senior at +44 (0)20 7017 7273 dsenior@omega-performance.co.uk |
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