Home   About Omega   Contact Omega   Omega Offices   Site Map   

For Results That Count

Omega Performance is uniquely qualified to improve your business because we have deep knowledge and vast experience in improving financial services organizations worldwide. 

We know from many years of experience that it is critical to link—in advance of solution implementation—the results you expect to the skills you want in your employees.  Our expertise is particularly valuable where you require speed to performance, consistent skills across large numbers of people, and bottom-line results. 

Here is what you can expect to achieve as a result of implementing these Omega Performance programs (to learn more, click on a program name):

Creating Customer Connections

  • Increase in teller referrals to 3 per week per participant
  • 20-50% lift in Mystery Shops, focusing on the area of making a personal connection in the beginning and at the end of each transaction

Building Customer Connections

  • 33% increase in additional products sold during account opening – 1 out of 3 customers will purchase an additional product
  • 50% lift in both asking questions to uncover needs and providing benefit statements
  • Participants will “connect” with customer when following Omega’s model 100% of the time

Advancing Customer Connections

  • 20% lift in wallet share – 1 out of 5 customers will buy an additional product
  • Increase per participant to 2 referrals per week to other lines of business

Scorecard Coaching and Strategic Team Meetings

  • 50% of branches not performing to capacity will advance in meeting all goal categories

Advanced Scorecard Coaching

  • 80% of all branches and areas will meet goal – accounts for bottom 20% that are low performing due to other factors

Coach the Coach

  • 80% of managers will meet all goal categories over a quarterly basis

Performance Planning Session

  • 100% in consistency of performance priorities among all positions

Customer Experience Coaching

  • 80% of sales associates will meet their individual goals
  • 50% lift in both asking questions to uncover needs and providing benefit statements in Mystery Shops
  • Sales associates will "connect" with customers 100% of the time when following Omega's model

Advanced Customer Experience Coaching

  • 90% of sales associates will meet their individual goals