- Coaching and Mentoring: Enhancing Education
Chief Learning Officer
Omega Performance research reveals that coaching is one of the most powerful tools for driving and sustaining employee performance. Read our article to learn what effective coaching is, how to build a coaching process that links to your organization’s business model, and strategies for successfully implementing the coaching process enterprise-wide.
- Cross-Selling Made Easy
ABA Bank Marketing Magazine
Everyone has heard the statistic: Selling a product or service to a new customer costs five times more than selling an additional product or service to an existing customer. Not surprisingly, many banks view cross-selling as an attractive growth strategy—a way to bolster revenue by expanding customer relationships.
- Mastering Frontline Skill Development
Contact Professional
Product mastery, a training method that is both fun and flexible to use, is helping contact center agents become more confident, proactive, and knowledgeable when engaging in solutions-oriented discussions with customers.
- Out Of Superior Service, Sales Will Come: Impacting the Revenue Stream in the Contact Center
Contact Center World
Turn ordinary service requests into sales opportunities? Your contact center agents can, provided they are given the right skills, knowledge, and tools. Read on to find out how you can put your contact center on the path to sales and service excellence.
- Take Me To Your Leader
Omega Performance Article
Clarifying and supporting one of the most valuable roles in our contact centers—that of the Team Leader—are critical for contact center success.
- Why Invest in Training
Omega Performance Article
A summary of the research detailing the significant performance advantages achieved and maintained by businesses that invest in training.
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