Business Need

Omega Performance’s Management Solutions for Credit Unions give managers the critical planning, listening, and questioning skills they need to reinforce the skills their people learn and ensure consistent application in the real world of servicing members.

Managers learn to:

• Motivate staff to achieve sales, service, and lending goals
• Observe member interactions and plan effective coaching sessions that focus on observed behaviors
• Build on employees’ strengths to develop productive, measurable action plans
• Track and measure activities and results

Solutions:

• Workshop Programs
• Coaching